Marketplace Policy

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Welcome to Vefogix, a trusted freelance services marketplace designed to connect buyers and publishers in a secure, transparent, and performance-driven environment. This Marketplace Policy outlines the rules, responsibilities, and expectations for all users to ensure a high-quality experience and maintain platform integrity.

1. User Accounts & Eligibility

To use Vefogix, users must be at least 18 years old and provide accurate, complete registration details. Each user is allowed only one account unless explicitly approved. Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted under their account.

Vefogix reserves the right to suspend or terminate accounts that provide false information, engage in suspicious activity, or violate platform policies.

2. Communication Guidelines

To protect both buyers and publishers, all communication must remain within the Vefogix platform.

Strictly Prohibited:

  • Sharing personal contact details (email, phone number, WhatsApp, Telegram, etc.)
  • Requesting or offering off-platform communication or payments
  • Attempting to bypass the platform's messaging system

Allowed:

  • Discussing project details via Vefogix chat
  • Sharing files and updates related to active orders

Any attempt to bypass platform communication may result in immediate action, including account suspension.

3. Payments & Transactions

All payments must be processed through Vefogix. Buyers are required to pay upfront before an order begins. Publishers will receive payments only after successful delivery and order completion, subject to platform review and clearance periods.

Off-platform payments are strictly prohibited. Any attempt to bypass the payment system undermines platform trust and may lead to permanent account restrictions.

4. Orders, Delivery & Revisions

Publishers must deliver services within the timeframe specified in their gig. Clear communication and adherence to agreed requirements are essential. Buyers are entitled to request revisions as defined in the gig scope.

Failure to deliver on time, incomplete work, or poor service quality may negatively impact a publisher's ranking and account standing. Repeated issues may result in penalties or removal from the platform.

5. Cancellations & Disputes

Orders may be cancelled under the following conditions:

  • Failure to deliver within the agreed timeframe
  • Service not matching the described scope
  • Mutual agreement between buyer and publisher

Vefogix may act as a mediator in disputes and reserves the right to make final decisions based on available evidence. Abuse of the cancellation system may lead to penalties.

6. Reviews & Ratings

Reviews are a critical part of maintaining trust on the platform. Users are expected to provide honest, unbiased feedback based on actual experiences.

Prohibited:

  • Fake reviews or ratings
  • Incentivizing positive feedback
  • Manipulating reviews in any form

Violations may result in removal of reviews, penalties, or account suspension.

7. Prohibited Services & Content

To maintain quality and compliance, the following are not allowed on Vefogix:

  • Illegal or fraudulent services
  • Spammy or harmful SEO practices
  • Fake traffic, fake backlinks, or misleading services
  • Copyright-infringing content
  • Adult, abusive, or harmful material

Vefogix reserves the right to remove any content that violates these guidelines without prior notice.

8. Gig Content Guidelines

All gigs must be clear, accurate, and relevant. Misleading titles, false claims, or exaggerated promises are not permitted.

Additionally:

  • No external links, emails, or phone numbers in gig content
  • Content must follow platform quality standards
  • Descriptions should clearly define deliverables and scope

Non-compliant gigs may be edited, restricted, or removed.

9. Ranking & Visibility

Gig visibility is determined by a performance-based system that includes factors such as:

  • Conversion rate
  • Order completion rate
  • Response time
  • Reviews and ratings
  • User engagement

Vefogix uses automated algorithms to ensure fair exposure, dynamic ranking, and a balanced marketplace for all users.

10. Policy Enforcement

Violations of this Marketplace Policy may result in:

  • Warnings or temporary restrictions
  • Gig removal
  • Account suspension
  • Permanent ban in severe cases

Vefogix reserves the right to take appropriate action without prior notice to protect the platform and its users.

11. Updates & Modifications

This policy may be updated periodically to reflect platform improvements, legal requirements, or operational changes. Users are encouraged to review this page regularly.

Contact Us

If you have any questions about our Marketplace Policy, please reach out to us: