Privacy Policy

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Vefogix Privacy Policy

Vefogix respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you access or use the Platform.

By using Vefogix, you acknowledge and agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to personal data collected through:

  • the Vefogix website,
  • user registration and account activity,
  • order placement and fulfillment,
  • messaging and support interactions,
  • payment and payout workflows,
  • cookies and analytics tools,
  • marketing communications, and
  • any related services operated by Vefogix.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

  • full name,
  • email address,
  • phone number,
  • profile details,
  • account credentials,
  • business information,
  • billing details,
  • tax or verification documents where required.

2.2 Transaction Information

  • order history,
  • payment status,
  • payout records,
  • invoices and receipts,
  • refund or dispute records.

2.3 Communication Information

  • messages between Buyers and Publishers on the Platform,
  • support tickets,
  • feedback,
  • survey responses,
  • moderation records.

2.4 Technical and Usage Information

  • IP address,
  • browser type,
  • device type,
  • operating system,
  • referring pages,
  • pages viewed,
  • clicks,
  • session behavior,
  • search queries,
  • timestamps,
  • log data.

2.5 Cookies and Similar Technologies
We use cookies, pixels, local storage, session tools, analytics technologies, and similar tools to operate the Platform, remember preferences, analyze usage, and improve performance.

3. How We Collect Information

We collect information:

  • directly from you when you create an account, place an Order, message a user, contact support, or upload content;
  • automatically when you browse or use the Platform;
  • from payment processors, analytics providers, support tools, fraud prevention services, or security vendors;
  • from publicly available sources or legal records where needed for verification, fraud prevention, or compliance.

4. How We Use Information

We use your information to:

  • create and manage user accounts;
  • provide, operate, maintain, and improve the Platform;
  • process Orders, payments, refunds, and payouts;
  • enable communication between users;
  • personalize the user experience;
  • recommend relevant services or content;
  • detect, prevent, and investigate fraud, abuse, policy violations, and security incidents;
  • comply with legal, tax, regulatory, and contractual obligations;
  • send transactional notices, product updates, and service communications;
  • enforce our Terms and Platform Policies;
  • maintain internal records, analytics, quality control, and reporting.

5. Legal Basis for Processing

Where applicable, we process personal data on one or more of the following legal bases:

  • Consent – where you voluntarily agree to a specific use;
  • Contractual Necessity – where processing is needed to provide the Platform and fulfill Orders;
  • Legitimate Interests – where processing supports platform operations, security, service improvement, fraud prevention, or user experience;
  • Legal Obligation – where processing is required by law, regulation, legal process, tax rules, or enforcement obligations.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

6.1 Service Providers
Hosting providers, payment processors, analytics partners, customer support tools, fraud prevention partners, cloud services, verification vendors, communication tools, and other vendors assisting with Platform operations.

6.2 Other Users
Certain information is shared with other users as part of the marketplace experience, such as profile details, Gig information, Order-related messages, deliverables, ratings, and public account information.

6.3 Legal and Compliance Purposes
We may disclose information where necessary to: comply with law, subpoenas, court orders, or legal process; protect rights, safety, property, or security; investigate fraud, abuse, or unlawful conduct; enforce our Terms and Platform Policies.

6.4 Business Transfers
If Vefogix is involved in a merger, acquisition, investment, financing, asset sale, reorganization, or similar transaction, personal information may be transferred as part of that process, subject to applicable safeguards.

7. Data Security

We use reasonable technical and organizational measures to protect personal information, including:

  • secure infrastructure,
  • access controls,
  • monitoring and logging,
  • encryption where appropriate,
  • fraud detection and abuse controls,
  • internal access limitations.

No system is completely secure, and we cannot guarantee absolute security. Users are responsible for protecting their credentials and devices.

8. Data Retention

We retain information only as long as reasonably necessary to:

  • provide the Platform,
  • maintain account history,
  • process payments and payouts,
  • resolve disputes,
  • enforce our policies,
  • comply with tax, legal, accounting, and regulatory obligations,
  • prevent fraud and abuse.

When data is no longer needed, we may delete, anonymize, or securely archive it in accordance with applicable law and operational requirements.

9. Your Rights

Depending on your location, you may have the right to:

  • access your personal data,
  • correct inaccurate data,
  • request deletion,
  • request restriction of processing,
  • object to certain processing,
  • request portability,
  • withdraw consent where processing is based on consent.

We may need to verify your identity before processing certain requests.

10. Cookies and Tracking

Vefogix uses cookies and similar technologies to:

  • keep the Platform functional,
  • remember preferences,
  • improve usability,
  • analyze behavior,
  • measure performance,
  • support security and fraud detection.

You may manage cookies through your browser settings and, where available, cookie banner preferences. Disabling certain cookies may affect Platform functionality.

11. International Data Transfers

Your information may be stored or processed in countries other than your own. Where required by law, Vefogix will take appropriate steps to protect data transferred across borders.

12. Children's Privacy

Vefogix is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If we learn that personal data from a minor has been collected, we may delete it and restrict the related account.

13. Third-Party Links and Services

The Platform may contain links to third-party sites or services. Vefogix is not responsible for the privacy practices, content, or policies of third-party websites or services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Revised versions will be posted on the Platform with an updated effective date. Continued use of Vefogix after such changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

For privacy-related questions or requests, contact: