Refund & Cancellation Policy

Home / Refund & Cancellation Policy

1. Overview

At Vefogix, we aim to provide a fair, transparent, and reliable marketplace experience for both buyers and publishers. This Refund & Cancellation Policy outlines the conditions under which orders may be cancelled and refunds may be issued. By using the platform, you agree to comply with the terms described below.

2. Order Cancellation

Orders may be cancelled under specific circumstances to ensure fairness for both parties.

Eligible Cancellation Scenarios:

  • The publisher fails to deliver within the agreed timeframe
  • The delivered service does not match the description or agreed requirements
  • The publisher is unresponsive for an extended period
  • Mutual agreement between buyer and publisher

Cancellation requests must be initiated through the Vefogix platform. Off-platform communication regarding cancellations is not permitted.

3. Refund Eligibility

Refunds may be issued in the following cases:

  • Order is cancelled before completion
  • Service is not delivered at all
  • Delivered work is significantly different from the agreed scope
  • Verified quality issues that cannot be resolved through revisions

All refund requests are subject to review by the Vefogix team to ensure compliance with platform policies.

4. Revisions Before Refund

Before requesting a refund, buyers are encouraged to use the revision option provided in the gig (if applicable). Publishers are expected to make reasonable efforts to address concerns and deliver work that meets the agreed requirements.

Refunds may be denied if the issue can be reasonably resolved through revisions.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • The service has been delivered as described in the gig
  • The buyer changes their mind after delivery
  • Minor issues that fall within the scope of revisions
  • Failure to provide clear requirements before placing the order
  • Delays caused by the buyer (e.g., late responses or missing information)

6. Dispute Resolution

In cases where buyers and publishers cannot reach an agreement, Vefogix may step in as a mediator.

  • Both parties may be required to provide evidence (messages, files, requirements)
  • Vefogix will review the case objectively
  • Final decisions will be made based on platform policies and available information

The decision made by Vefogix in dispute cases will be considered final.

7. Refund Processing

  • Approved refunds will be processed to the original payment method or platform wallet (if applicable)
  • Refund processing time may take 5–10 business days, depending on the payment provider
  • Any applicable transaction or processing fees may be deducted

8. Abuse & Misuse Policy

To maintain fairness, Vefogix monitors refund and cancellation behavior.

The following actions are considered abuse:

  • Repeated refund requests without valid reasons
  • Misuse of the dispute system
  • Attempting to gain free services

Accounts involved in such activities may face:

  • Temporary restrictions
  • Reduced account visibility
  • Permanent suspension in severe cases

9. Publisher Responsibilities

Publishers are expected to:

  • Deliver services as described in their gig
  • Communicate clearly and professionally
  • Meet delivery deadlines
  • Resolve issues through revisions when possible

Failure to meet these expectations may result in cancellations, refunds, and impact on account performance.

10. Buyer Responsibilities

Buyers are expected to:

  • Provide clear and complete requirements
  • Communicate respectfully
  • Review gig details before placing orders
  • Use the revision system appropriately

Failure to follow these responsibilities may affect eligibility for refunds.

11. Policy Updates

Vefogix reserves the right to update this Refund Policy at any time to reflect platform improvements and legal requirements. Continued use of the platform indicates acceptance of the updated policy.

Contact Us

If you have any questions about our Refund & Cancellation Policy, please reach out to us: